Cancellation
How to cancel your AwkTeams subscription, what stops immediately, and what happens to your data.
You can cancel your AwkTeams subscription at any time. No lock-in contracts, no cancellation fees.
How to cancel
From the console:
- →Go to console.awkteams.ai
- →Open the Billing tab (visible to the account owner)
- →Click Manage subscription to open the secure Stripe billing portal
- →Cancel your subscription from the portal and confirm
By email:
Send a cancellation request to hello@awkteams.ai from the account owner's email address.
What happens immediately
- →Agentic workers stop responding in Slack
- →All integrations are disconnected
- →OAuth tokens and API credentials are deleted immediately
- →The Awk apps are removed from your Slack (and Microsoft Teams) workspace automatically
Data retention
| Data type | What happens |
|---|---|
| Account data | Retained for 30 days, then deleted from our live systems |
| Agentic worker activity logs | Deleted with your account data 30 days after cancellation, even if your plan's retention period is longer. Export them first if you need to keep them |
| Integration credentials | Deleted immediately on cancellation |
| Conversation history | Kept for 21 days after the last activity in a thread, then deleted automatically |
| Agentic worker memory | Retained to power continuity; deleted on account deletion per the schedule above |
| Your source code | Cloned into per-session workspaces, which are destroyed when the session ends. Working copies kept outside the session are deleted automatically within 30 days. The authoritative copy stays in your own git remotes |
| Billing records | Retained for 5 years to meet our legal and tax record-keeping obligations |
These periods apply to our live systems. Copies held in backups follow their own retention schedule and are not covered by them.
Re-activation
If you change your mind within 30 days, contact hello@awkteams.ai to reactivate. We restore your teams, agentic worker memory, and configuration. Conversation history keeps to its normal schedule while your account is cancelled, so threads last active more than 21 days before you return will have been deleted. Because all integrations are disconnected when you cancel, you'll reconnect your connected tools (Slack, Google or Microsoft, Jira, GitHub) on return — after that your agentic workers come back online.
After 30 days, your account data is permanently deleted from our live systems. You can still sign up again as a new customer.
Exporting your data
Audit logs you can export yourself anytime from the console, under Admins → Auditing (Export CSV or JSON). For a full export — configuration and usage records — email hello@awkteams.ai from the account owner's email address before cancelling.
Enterprise offboarding
For Scale and Enterprise customers, contact your dedicated support contact to arrange a managed deprovisioning process. This includes:
- →Coordinated disconnection schedule
- →Final data export and verification
- →Confirmation of complete data deletion