Terms of Service.

1. Agreement to these terms

These Terms of Service (“Terms”) form a binding agreement between you and Pomacs Consortium Pty Ltd, a company registered in New South Wales, Australia (“awkteams”, “we”, “us”, “our”), governing your access to and use of the Awk Teams service, website, and related applications (together, the “Service”).

By creating an account, connecting an integration, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

2. The Service

Awk Teams provides AI-powered software delivery agents that work alongside your engineering team. Today the Service is Slack-first: you direct the agents in Slack, and they act within the systems you connect — such as GitHub and Jira — to help build features, review pull requests, and manage delivery work.

The Service depends on third-party platforms and large language model providers (see §9). Features and included agents may change over time as we improve the Service.

3. Eligibility & your account

• → The Service is a business product intended for organisations. You must be at least 16 years old and able to form a binding contract to use it.
• → You are responsible for the accuracy of the information you provide and for all activity under your account.
• → You are responsible for safeguarding access to your account and connected integrations, and for the actions of the members of your team you invite.
• → Notify us promptly at hello@awkteams.ai if you believe your account or credentials have been compromised.

4. Plans, credits & billing

The Service is offered on tiered plans, each with a recurring monthly fee, plus usage metered in credits — the Service’s base usage unit. Credits are priced at a fixed rate (currently $0.01 per credit; $1 = 100 credits), are prepaid, and are drawn down as the agents perform work. Current plan tiers, inclusions, and limits are shown on our pricing page and in the billing documentation.

Payments are processed by our payment provider, Stripe, on a monthly cycle. We do not store your card numbers. Fees are exclusive of taxes (including GST where applicable), which you are responsible for unless stated otherwise.

If a payment fails or an account falls into arrears, we may suspend access to the Service until the balance is resolved. Except where required by law, fees and purchased credits are non-refundable.

5. Free trial

New accounts start on the Starter plan with a free trial: a trial of up to 14 days on the Starter monthly fee, plus a grant of trial credits (currently 3,000 credits, a $30 value) to cover initial usage. The trial ends when either the 14-day period elapses or the trial credits are exhausted, whichever comes first. Trial credits carry no cash value, are non-transferable, and may expire or change. We may modify or withdraw trial offers at any time. The current trial terms shown at sign-up govern.

6. Acceptable use

You agree not to, and not to permit anyone to:

• → Use the Service for any unlawful purpose, or to build, store, or transmit unlawful or infringing content
• → Connect systems, repositories, or content you do not have the right to access or to have processed on your behalf
• → Reverse engineer, decompile, or attempt to extract the source code or models underlying the Service, except to the extent this restriction is prohibited by law
• → Resell, sublicense, or provide the Service to third parties, or use it to build a competing product
• → Circumvent usage limits, security controls, or the approval gates described in §8
• → Interfere with or disrupt the integrity or performance of the Service, or the third-party platforms it connects to
• → Violate the terms of the third-party services you connect (see §9)

7. Your content, code & intellectual property

Your content stays yours.As between you and us, you retain all rights to the code, messages, tickets, files, and other materials you or your team provide or that the agents process on your behalf (“Customer Content”), and to the work product the agents produce from it.

You grant us a limited, non-exclusive licence to host, process, and transmit Customer Content solely to operate and provide the Service to you. As stated in our Privacy Policy, we do not use your Customer Content to train AI models, and it is transmitted to model providers under commercial terms that prohibit training on your data.

Our IP. The Service, its software, agents, and brand are owned by us and our licensors. These Terms grant you a right to use the Service, not any ownership of it.

AI-generated output. The agents generate output using large language models. Similar output may be generated for other users, and AI-generated material may not be eligible for the same intellectual-property protection as human-authored work. You are responsible for reviewing agent output before you rely on it, merge it, or ship it (see §8 and §13).

8. Agent actions & your responsibility

The agents act on your instructions and operate within the systems you connect. Actions that are irreversible or that reach outside your team — such as pushing code, merging a pull request, or sending a message — are gated: they pause for a person on your team to approve or hold them before they run.

You are responsible for reviewing agent output and for the actions you approve. You configure who on your team may approve gated actions and how much latitude the agents have. We are not responsible for outcomes resulting from work you review, approve, or deploy.

9. Third-party services

The Service integrates with third-party platforms and providers — including Slack, GitHub, and Atlassian (Jira); the model providers Anthropic, OpenAI, and Google; Google Cloud Platform for infrastructure; and Stripe for payments. Your use of those platforms through the Service is also subject to their own terms. You are responsible for maintaining the rights and authorisations needed to connect them.

We are not responsible for third-party services, and their availability or changes may affect the Service. The current list of sub-processors is maintained in our Privacy Policy.

10. Confidentiality

Each party may access the other’s confidential information in connection with the Service. Each party agrees to protect the other’s confidential information with reasonable care and to use it only as needed to perform under these Terms, except where disclosure is required by law. Your Customer Content is your confidential information; how we handle it is described in our Privacy Policy.

11. Service availability & changes

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation unless a separate service-level agreement applies to your plan. We may modify, suspend, or discontinue features. Where a change materially reduces core functionality, we will aim to give reasonable notice to account holders.

12. Term, cancellation & termination

• → These Terms apply while you use the Service. You may cancel at any time — see Cancellation for how, and for what happens to your data.
• → We may suspend or terminate access for breach of these Terms (including the Acceptable Use section), non-payment, or where required by law or to protect the Service or its users.
• → On termination, your right to use the Service ends. We delete or de-identify your account data in line with the periods stated in our Privacy Policy (account data is deleted within 30 days of account closure), subject to any retention we are legally required to keep.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that agent output will be accurate, complete, secure, or error-free, or that the Service will be uninterrupted. You are responsible for reviewing and testing agent output before relying on it.

Nothing in these Terms excludes rights or guarantees that cannot be excluded under applicable law, including the Australian Consumer Law.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

These limits do not apply to liability that cannot be limited under applicable law.

15. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and costs arising out of your Customer Content, your use of the Service in breach of these Terms, or your violation of the rights of a third party or of the terms of a connected third-party service.

16. Governing law & disputes

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales. Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter directly.

17. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will give reasonable notice to account holders — at least 30 days before they take effect where practicable — by email or in-product notice. The effective date at the top of this page reflects the most recent revision. Continuing to use the Service after changes take effect means you accept the updated Terms.

18. How to contact us

Questions about these Terms? Contact us at hello@awkteams.ai.